Shipping & Returns – ABBY ALLEY

Shipping

We offer free shipping to anywhere in the US for $150+ orders. Orders are typically shipped within 2-5 business days from our studio in Chicago, IL.

Currently, we ship only ship to the US and Canada. Canadian customers will be responsible for any customs fees and return labels. 

International Shipping

While we do not accept direct international orders at this time, we suggest creating an account with Shipito which enables international shoppers to ship items to a personalized US-based address which will then forward the package to the appropriate international destination. The shipping cost is up to 80% lower than traditional methods of international shipping which helps you save money and helps us keep things simple! 

Returns

We want you to be completely satisfied with your purchase with us, but we get it, sometimes things just aren't quite right. We're here to help by making an exchange quick and easy.

All of our products are created by hand with care. Slight variations can be expected from time to time, but if you feel that the piece you've ordered isn't quite what you thought, we accept returns within 14 days. You may get a full refund or receive a store credit to exchange or use at a later time. 

If you'd like to initiate a return, please do so on your My Account page.

To be eligible for a refund, your item must be in the same condition that you received it and with its original packaging. (That doesn't apply to the recyclable outer packaging it's shipped to you in — you may ship back your order in whatever mailer you have available!)

When returning your item(s), shipping costs are not refundable and will be deducted from your refund. 

If you would like a store credit, we will email your store credit code once your return is processed.

All items purchased on sale are final. No exceptions.

All items purchased at events or shows are final sale unless otherwise noted.